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Frequently asked questions

Ordering, products, lab documentation, shipping, returns and account questions.

Ordering

Add products to your cart and check out. You'll receive an order confirmation by email with your order number.

Contact support with your order number as soon as possible. Orders that have not yet been dispatched can usually be amended.

No — you can check out as a guest. An account stores your addresses and order history and lets you reorder in one click.

Products

These products are supplied for laboratory research. They are not for human consumption and no claim is made about suitability for any use in humans.

Fields appear only when the data has been verified and entered. An empty field means we have not documented that value — not that it is zero or unknown-but-assumed.

Contact support with what you're looking for and we'll tell you whether we can source it.

Lab documentation

Use the lab documentation portal and search by product, SKU or batch number.

Certificates are published per batch. If one has not been published for your batch, the portal says so rather than showing a different batch's document.

Shipping

Standard shipping is a flat $9.95. Orders of $200 or more ship free. Your subtotal and shipping cost are always shown in the cart before you check out.

Discreetly, with contents protected for transit.

Returns

Contact support within the stated window with your order number. Unopened items in original condition can be returned; the full policy is on the returns page.

Account

Order history is available to registered accounts. This preview site does not yet include account login — contact support with your order number for order status.

Still have a question? Email support@researchpeptidesonline.com or use the contact form.